If the portal is down and you are locked out, you cannot fix it yourself. You must request a "helpdesk override," which requires your Team Leader to verify your identity via a manager approval ticket.

: If you are locked out and cannot use the portal, you must contact the IT Service Desk (ITSD) for manual intervention.

For Foundever employees needing to manage their credentials, the typical process involves: Accessing the Site: Navigating to password.foundever.com Identification: