Before we dive into the reset process, it helps to know why you are stuck. TrueView DVRs are rebranded units (often manufactured by Hikvision or Dahua). Depending on the firmware version, the reset process varies.
: Click on the login interface on your DVR monitor.
If there are pins: Use a screwdriver or jumper cap to short the two pins together for 20 seconds while powering on the device.
Contact Trueview Technical Support or your local dealer with these details. They can generate a one-day temporary password for you. Method 4: Hardware Factory Reset
Most older Trueview models use a master password that changes based on the current date displayed on the DVR. Check the Date: