found on the system information screen or the device sticker. Hik-Connect Security Tip

On the on-screen virtual keyboard (when using a mouse), the DVR may default to capital letters. Ensure you are typing admin in lower case. On the physical USB keyboard, check that Num Lock is off if the password contains only numbers.

will trigger an alarm and lock the account. The system will automatically unlock after 30 minutes or a system reboot. Physical Reset Button

| Scenario | Action | |----------|--------| | New, out-of-box DVR | Use admin / blank or admin / 12345 | | Previously used, unknown password | Perform hardware or software factory reset | | Reset doesn’t work | Look for rebranded OEM defaults or contact support | | After successful login | Change to a strong, memorable password |

Look for a sticker on the of the DVR. Some Multistar units (sold under brands like Guardian , Zmodo , or Night Owl ) list the default password directly on the label.

Some models require a "Super Password" based on the system date or serial number. Tools like GenSuperPassword.exe are sometimes used for similar H.264 DVR brands. Spiceworks Community Key Features of Multistar DVRs

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