Font size options
Increase or decrease the font size for this website by clicking on the 'A's.
Contrast options
Choose a color combination to give the most comfortable
contrast.
Motivation comes from a well-designed system, not posters on the wall.
Workers are not lazy; they are often unaware of how to do their job correctly. Management must provide tools for training. The PDF argues that most "worker errors" are actually "system errors."
Quotas often lead to poor quality and "gaming the system."