| Plugin | Function | | :--- | :--- | | | Adds Google reCAPTCHA v3 to the ticket submission form. Blocks bot spam. | | Satisfaction Survey Extended | Sends automated CSAT surveys after ticket resolution. Includes open-ended questions and NPS scoring. | | KnowledgeBase Access Control | Restricts KB articles based on client groups or ticket status. |
Developed and maintained by the osTicket core team, these focus on essential security, authentication, and storage.
: Navigate to Admin Panel > Manage > Plugins and select "Add New Plugin" to detect uploaded files. osticket plugins list
The ticket body contained a single line: “You typed ‘Test. Is this thing on?’ at 09:47:32. You sound tired, Arjun.”
| Source | Type | Reliability | |--------|------|-------------| | osticket.com/plugins | Official | High (but limited) | | GitHub (search “osTicket plugin”) | Community | Medium | | | Premium | High | | osTicket Guru | Freemium | Medium | | CodeCanyon | Commercial | High (with reviews) | | Plugin | Function | | :--- |
These plugins help osTicket communicate with external tools and communication platforms.
Now you have the roadmap. Go and extend your helpdesk wisely. Includes open-ended questions and NPS scoring
osTicket is an open-source PHP-based help desk and ticketing system used to centralize, manage, and track customer support requests. Plugins extend osTicket’s core functionality by adding integrations, automations, UI enhancements, and administrative tools. Below is a structured essay covering common plugin types, notable examples (community and commercial), installation/compatibility considerations, security and maintenance best practices, and guidance for selecting plugins.