Her MTCN was active, but the recipient could not pick up the cash. Maria called Western Union. The agent saw the discrepancy: the sender name (Maria) did not match the cardholder name (her husband). Maria added her husband as an authorized user over the phone and uploaded a marriage certificate via email. Within 3 hours, the U0407 code was cleared, and her cousin received the money.
Western Union may require additional identity verification that has not yet been completed. ✅ Recommended Next Steps u0407 western union code